Terms & Conditions

1. About Asha Matrimony

Asha Matrimony provides matrimonial matchmaking, profile introduction, search, coordination, communication assistance and other related matrimonial services through its website, team and other authorised channels.

Our role is primarily to facilitate matrimonial introductions and related services between individuals and families seeking potential marriage alliances.

Asha Matrimony is not a dating service and the website and its services must not be used for casual dating, commercial solicitation, fraudulent activity or any unlawful purpose.

2. Acceptance of These Terms

By using Asha Matrimony, you agree to comply with these Terms and all policies referenced by them.

If you do not agree with these Terms, you should not register, purchase a service or continue using Asha Matrimony.

Where a matrimonial profile is created or a service is purchased by a parent, guardian, relative or representative on behalf of another person, the person creating or managing the profile is responsible for ensuring that they are authorised to do so and that the information supplied is accurate and lawfully shared.

3. Eligibility

Asha Matrimony services are intended only for individuals who are legally eligible to marry under the laws applicable to them.

• A profile must relate to a person who has attained the legal age required for marriage under the applicable law.
• The person must be legally competent to enter into marriage.
• A member must not knowingly misrepresent their age, identity, marital status or legal eligibility to marry.
• Individuals who are divorced, widowed or otherwise previously married must accurately disclose their current marital status.

Asha Matrimony may request information or documentation reasonably necessary to assess identity, age, marital status or other relevant profile information.

4. Registration & Profile Information

Members must provide information that is accurate, current and not materially misleading.

Profile information may include details such as:

• Name and age
• Contact information
• Marital status
• Education and profession
• Family information
• Location and residence
• Community or matrimonial preferences
• Photographs
• Other information relevant to matchmaking

You are responsible for updating information if circumstances change or previously supplied information becomes inaccurate.

Asha Matrimony may decline, restrict, suspend or remove a profile where reasonably necessary for safety, compliance, verification, service integrity or violation of these Terms.

5. Identity & Profile Verification

Asha Matrimony may request identity or other supporting documents where reasonably required for profile verification, service delivery, fraud prevention, safety or compliance.

Verification measures may vary depending on the service, location, circumstances and information available.

A verification indicator, document submission or review should not be interpreted as a guarantee that every statement made by a member is accurate or that the individual is suitable for marriage.

Members and their families remain responsible for conducting their own independent verification before making commitments.

6. Free & Paid Services

Asha Matrimony may offer free access to certain features and paid access to additional matrimonial services.

Features, duration, level of assistance, proposal activity, communication support and other benefits may vary by package.

Before purchasing a paid service, clients should review or confirm the applicable:

• Service package
• Service duration
• Current charges
• Applicable taxes
• Included features or deliverables
• Relevant limitations
• Refund and cancellation conditions

Payment for one package does not create entitlement to features that are not included in that package.

7. Payments & Charges

Paid matrimonial services may be purchased using payment methods made available or accepted by Asha Matrimony.

The client is responsible for confirming the service and amount before authorising payment.

Applicable taxes and transaction-related charges may be added or handled as required by applicable law or the relevant payment provider.

If a payment issue, duplicate debit or excess payment occurs, please contact Asha Matrimony with the relevant transaction details.

For refund-related conditions, please read our Refund & Cancellation Policy .

8. Service Duration & Expiry

Paid services are available for the period or scope applicable to the package selected by the client.

Once the applicable service duration expires, paid features may cease unless the service is renewed or another package is purchased.

Unused time, introductions, communications or other package benefits do not automatically extend the service beyond the agreed duration unless expressly agreed otherwise.

9. Nature of Matchmaking Services

Asha Matrimony assists in identifying and introducing potential matrimonial matches based on information, preferences, availability and the applicable service package.

Matchmaking involves individual preferences and decisions that remain outside Asha Matrimony's control.

Accordingly, we cannot guarantee:

• That a specific person will accept or respond to a proposal.
• That two individuals or families will be mutually interested.
• That an introduction will lead to a meeting.
• That a meeting will lead to engagement or marriage.
• That a member will continue to be available or interested.
• Ultimate compatibility between prospective partners.

10. Meetings, Calls & Introductions

Depending on the service package and mutual interest, Asha Matrimony may assist with introductions, calls, communication or meeting coordination.

An introduction or first meeting does not create an obligation on either prospective partner to continue communication or attend additional meetings.

Further communication or meetings may depend on the willingness and consent of the individuals or families involved.

Members should respect rejection, lack of interest and requests to discontinue communication.

11. Member Responsibilities

Members agree to:

• Use Asha Matrimony only for genuine matrimonial purposes.
• Provide accurate and lawful information.
• Communicate respectfully with prospective matches, families and Asha Matrimony staff.
• Respect the privacy and decisions of other members.
• Avoid harassment, threats, abuse or coercion.
• Avoid impersonating another person.
• Not use another person's information without lawful authority.
• Not use matrimonial information for marketing, solicitation or unrelated commercial activity.
• Not attempt to obtain unauthorised access to the website, systems, accounts or data.

12. Prohibited Conduct

Asha Matrimony may take appropriate action where a user engages in conduct including:

• Fraud or attempted fraud.
• Knowingly providing materially false profile information.
• Harassment, intimidation, threats or abusive communication.
• Requesting money from prospective matches under suspicious or fraudulent circumstances.
• Commercial solicitation or advertising.
• Uploading unlawful, obscene, defamatory or infringing content.
• Scraping, copying or collecting member data without authorisation.
• Using the service for purposes unrelated to genuine matrimonial matchmaking.
• Attempting to compromise the security or operation of the website.

13. Content Submitted by Members

Members are responsible for profile information, photographs, messages and other content they submit or provide for use in connection with matrimonial services.

You should only submit content that you are authorised to use and share.

You must not submit content that:

• Is knowingly false or materially misleading.
• Is unlawful or fraudulent.
• Violates another person's privacy.
• Infringes copyright, trademark or other rights.
• Contains abusive, threatening or defamatory material.
• Is unrelated to legitimate matrimonial purposes.

To the extent necessary to provide the matrimonial service, you authorise Asha Matrimony to host, store, display, reproduce and share submitted profile content in accordance with the selected service and our Privacy Policy.

14. Privacy & Personal Information

Personal information is handled in accordance with our Privacy Policy and applicable requirements.

Because matrimonial matchmaking may require sharing selected profile information with prospective matches or their families, members should understand what information is being submitted for matchmaking purposes.

Members should not provide unnecessary sensitive financial information such as banking passwords, card PINs or OTPs in their matrimonial profiles or to prospective matches.

15. Account & Information Security

Where login credentials or private access information are provided, members are responsible for keeping those credentials confidential.

Do not share passwords, OTPs or other security credentials with prospective matches or unknown third parties.

If you believe your account or information has been accessed without authorisation, contact Asha Matrimony promptly.

17. Information Provided by Other Members

Information concerning prospective matches may originate from the individual, family, representative or other sources.

Although Asha Matrimony may use reasonable processes to support service quality and may request verification information in some circumstances, we cannot guarantee that every statement made by every member is complete, current or accurate.

Members must perform their own due diligence before relying on information for significant personal or financial decisions.

18. Intellectual Property

Unless otherwise stated, the Asha Matrimony website, brand elements, original website content, design elements and other proprietary materials owned by Asha Matrimony are protected by applicable intellectual property laws.

Users may not reproduce, commercially exploit, scrape, republish, distribute or create unauthorised copies of proprietary website content except where permitted by law or authorised in writing.

Ownership of content submitted by members remains subject to the rights of the relevant content owner, while Asha Matrimony receives the limited rights reasonably necessary to provide the service as described in these Terms and our Privacy Policy.

19. Non-Commercial Use

Member access is provided for personal matrimonial purposes.

Without prior written permission, users must not use Asha Matrimony member information to:

• Advertise products or services.
• Recruit clients or employees.
• Build marketing databases.
• Send unsolicited commercial messages.
• Collect contact information in bulk.
• Operate another matrimonial or dating service.

20. Suspension & Termination

Asha Matrimony may restrict, suspend or terminate access where reasonably necessary because of:

• A material violation of these Terms.
• Fraud or suspected fraudulent activity.
• Materially false or misleading information.
• Harassment or abusive conduct.
• Security concerns.
• Unlawful activity.
• Misuse of member information.
• Conduct that materially compromises the service or safety of users.

Where appropriate and legally permissible, we may request clarification or verification before determining further action.

Refund eligibility following cancellation, suspension or termination will be determined according to the applicable Refund & Cancellation Policy and applicable law.

21. Member-Initiated Cancellation

A member may request discontinuation of their matrimonial service by contacting Asha Matrimony.

Stopping or discontinuing a service does not automatically create entitlement to a refund for fees already paid or services already activated or performed.

Please refer to our Refund & Cancellation Policy for further information.

22. Third-Party Services & Links

The website may contain links to or use services provided by third parties, such as payment processors, social networks, communication platforms or external forms.

Third-party websites and services may operate under their own terms and privacy policies.

Asha Matrimony is not responsible for the independent operation, availability or content of third-party services except to the extent responsibility cannot lawfully be excluded.

23. Service Availability

We aim to maintain reasonable availability of the website and services, but uninterrupted or error-free operation cannot be guaranteed.

Temporary interruptions may occur because of maintenance, technical issues, hosting, communications, payment systems, third-party services or circumstances outside reasonable control.

24. No Guarantee of Matrimonial Outcome

The decision to communicate, meet, accept a proposal, become engaged or marry belongs entirely to the individuals and families involved.

Asha Matrimony does not guarantee a marriage within any particular period unless a specific written service term expressly states otherwise.

References to personalised, premium, elite, assisted or other matchmaking services describe the nature or level of service and should not be interpreted as a guarantee of marriage.

25. Limitation of Responsibility

To the extent permitted by applicable law, Asha Matrimony is not responsible for decisions independently made by members or for conduct occurring between individuals after an introduction.

This may include disputes or losses resulting from information provided directly by another member, private communications, meetings, personal relationships or financial dealings undertaken between members without Asha Matrimony's authorisation.

Nothing in these Terms excludes or limits liability where such liability cannot legally be excluded or limited.

26. Indemnity

To the extent permitted by applicable law, a user may be responsible for losses, claims or expenses arising from their unlawful misuse of the service, infringement of third-party rights, fraudulent conduct or material violation of these Terms.

27. Complaints & Support

If you have a complaint concerning your service, payment, profile, privacy or interaction with Asha Matrimony, contact us with enough information for the matter to be reviewed.

You can contact us at:

• Email: info@ashamatrimony.com
• Phone: +91-9930520785
• Alternative Phone: +91-8454058634

28. Governing Law & Disputes

These Terms and the use of Asha Matrimony are governed by the applicable laws of India.

If a dispute arises, the parties should first attempt in good faith to resolve the matter through communication.

Any dispute-resolution, arbitration or jurisdiction provision applicable to a particular service will be interpreted and applied subject to applicable law and any non-waivable rights available to the parties.

Subject to applicable law and any valid dispute-resolution agreement, courts having lawful jurisdiction in Mumbai, Maharashtra, India may hear disputes arising in connection with these Terms or the services.

29. Changes to These Terms

Asha Matrimony may update these Terms & Conditions from time to time to reflect changes in services, technology, business practices or applicable requirements.

The current version will be published on this page.

Continued use of the services after an updated version becomes effective may constitute acceptance of the revised Terms where permitted by applicable law.

30. Contact Information

Questions concerning these Terms & Conditions can be sent to:

Asha Matrimony
Email: info@ashamatrimony.com
Phone: +91-9930520785
Alternative: +91-8454058634